Terms and Conditions


https://tramidocs.com IS THE INTERNET DOMAIN NAME BELONGING TO ELITE ONLINE ENTERTAINMENT, S.L. (henceforth referred to as “ELITE ONLINE”) with a registered office in Avda. Josep Tarradellas 38, 08029 Barcelona, España, with tax identification number NIF B66778283 and registered in the Trade Registry of Barcelona, Volume 45377, Sheet 208, Page Number B-485808, Inscription 1.

The following General Terms of Use become effective from November 15, 2022 and will refer to the purchased services the moment such Conditions are available, remaining in force even after and until they are modified or updated after being accordingly notified.

The current General Terms of Use refer to the following services:

Provide to the User of the Service with intermediation to request the cancellation of those Subscription Contracts and/or User or Recipient Services that a client may have with different Supplying Companies.

The User who acquires our services through our web platform will have to be of legal age (people over 18 years old) and have the legal capacity to receive the services offered through https://tramidocs.com stating that understands and follows the General Terms of Use completely.

According to what it is stipulated in the applicable regulation, the following statements are brought to light:

  1. All documentation related to the formality of the agreements will be filed for 5 years effective from the moment of its perfection.
  2. The User will be able to access to all those files in which he/she is included as part by formulating a request to the following email address:

The acceptance of the current General Terms of Use (GTU) on the part of the User will be an essential requirement for any future contractual relation between the User and TRAMIDOCS.

TRAMIDOCS reserves the right to make any pertinent changes without previous notice not only in the web page but also in the current General Terms of Use. Any changes affecting the essential elements of the contractual conditions will not be applied to those contracts that have already been stipulated unless the User explicitly accepts the changes made.



Tramidocs: It is a web page https://tramidocs.com through which Intermediation Services are offered to request the cancellation of those Subscription Contracts and/or User or Recipient Services that a client may have with different Supplying Companies.

User: Citizen of legal age and capacity of hiring, in his/her name or representing a third party accordingly authorized, that will be the person in charge of purchasing the Service through our web page.

Recipient: It refers to the Subscription and/or Service Contract holder of the Supplying Companies.

Supplying Company: It refers to those public or private companies legally authorized to offer the services purchased by the recipient. They are independent companies that have no direct relationship with TRAMIDOCS.

GTU: General Terms of Use defined by the current contract and the specific applicable conditions, without any restriction or limitation together with the Services offered by TRAMIDOCS.

Service: It refers to the intermediation service between the User, Recipient and the Supplying Company offered by TRAMIDOCS to carry out the Cancellation of a Subscription and/or Service request, accepting that once the application is sent to the Supplying Company, the service is considered to be completely executed. TRAMIDOCS does not guarantee the User the outcome of the procedure regarding the cancellation of the Subscription and/or Service Contract since it depends on the Supplying Company exclusively. The Service will be available for the Users on the web page.

Web page: web-based application https://tramidocs.com.

Procedure: It refers to the procedure that the User and/or Recipient needs to arrange with the Supplying Companies.

Party: It refers to TRAMIDOCS and the User.




The user is able to purchase the services through the web page.
Specifically, the process of the service request through our web page comprises the following steps:


a. The user accesses the service through the web page.

b. The user completes a form with the necessary data to carry out the Subscription and/or Service Contract cancellation and provide all the relevant documentation to execute the process. The documentation and/or data requested to the client will depend only and exclusively on the Supplying Company that the Recipient has the Subscription and/or Service Contract with.

c. Once you accept and follow the procurement process of the service, the User will add his/her payment details.

d. Once you accept and follow the procurement process of the service,this will be registered having expressly accepted the current GTU.

e. The user will be notified of the confirmation of the reception of the Service and the purchase process will be finished. The User will receive a confirmation number that will enable him/her to carry out all the corresponding procedures with TRAMIDOCS in relation to the hired service.

f. Following the final validation of the Service on the part of TRAMIDOCS, the User will receive an email confirmation of his/her order and summarising all the elements relating to it, including the confirmation number. Only by printing and/or keeping the aforementioned email, the User will have a means of proof of the contracting of the Service.

g. The Cancellation request will be sent to the Supplying Company within approximately 48 hours from the confirmation of the order. The User will be notified of the submission of the Cancellation Request along with all the necessary data to be able to track the procedure with the Supplying Company.

In the event TRAMIDOCS is not able to carry out the procedure due to lack of information or being provided with the wrong data by the User, TRAMIDOCS will notify the User asking for the necessary information needed to complete the process. If the User does not provide the necessary information in a 14-day deadline, TRAMIDOCS will be able to terminate the contract as of right.

The conditions relating to the documentation that TRAMIDOCS will request from the User, will be subject to the conditions imposed by the Supplying company given that TRAMIDOCS acts as an intermediary to carry out to Cancel Subscription and/or Service Contracts of the Recipient with such Supplying Companies and only requests the essential information to be able to provide the Service.

The User undertakes to ensure that the data provided to us, either directly through our web page or by e-mail, are true, accurate and complete. The User is also responsible for ensuring that the credit or debit cards he/she is using are in his/her ownership and that there are sufficient funds to cover the cost of the Service purchased.

TRAMIDOCS does not have the technical and/or legal means to verify 100% the accuracy of the purported identity of Users and cannot be held responsible for the accuracy or inaccuracy of such information.

However, in the event that there are doubts as to the accuracy of the information provided by the User or in the event that third parties or other users communicate information that leads one to believe that there is identity theft or falsehood in the information provided by a User, TRAMIDOCS may:

  • Suspend the User’s access to the Service in order to carry out the appropriate verifications.
  • Ask the User in question for additional information that will help TRAMIDOCS to verify his/her identity.


If it is established that there has been a misrepresentation of identity or that false information has been provided that could damage TRAMIDOCS or third parties, the User shall be deemed to have breached the GTU and his/her contract may be terminated by operation of law.

TRAMIDOCS reserves the right to cancel the contracted Service in case of chargeback, false data or if the card data provided by the User cannot be verified.



TRAMIDOCS is an independent intermediary between the User, the Recipient and the Supplier. TRAMIDOCSshall not be liable in the event of a dispute between the User, the Recipient and the Supplier as a result of the purchase of the Service.

TRAMIDOCS will ensure that the Cancellation Request is sent to the Supplying Company in accordance with the law but it is not responsible for the receipt of the Cancellation Request and the further processing of it, as this process is entirely the responsibility of the Supplying Company.

TRAMIDOCS strives to provide accurate, precise and up to date information on the Changes of Ownership of each of the Supplying Companies. If, despite these efforts, the information on the web page is erroneous, incomplete or obsolete, TRAMIDOCS undertakes to correct it as soon as possible.However, TRAMIDOCS cannot be held responsible for any inaccurate information present on the websites of the Supplying Companies concerned.

TRAMIDOCS is not responsible for the Cancellation being correct in terms of content, formally valid and/or the notification period is respected.

TRAMIDOCS will process accepted applications of its website within approximately 48 working hours, which is the average time it takes our expertised team to complete the process. However, due to unforeseen circumstances beyond our control (failure of the website of our suppliers) the deadlines for fulfilment may be modified. In any case, the User will be notified the moment in which the Cancellation request is sent to the Supplying Company, being understood that the Service has been completely executed.

In no event shall TRAMIDOCS be liable for any delay in the management of the service due to failures that may occur on the websites or computer systems of the Supplying Companies.

The User must undertake to follow up the process of cancellation, in order to respond to any possible requests that the Supplying Company may require during the process, whether it be the submission of extra data, signing and sending of the new contract, etc. It is the sole responsibility of the User to respond to such requests and TRAMIDOCS is not responsible for the consequences of the User’s failure to respond.

TRAMIDOCS needs to transfer data in order to operate. At the time of registration, the User must ensure that he/she carefully reads and accepts the Privacy Policy in order to be able to fulfil his/her request and contract.

User Requirements

In order to be able to be a web page User, it is necessary:

    • To be at least of the age that is eligible to enter into a contract under the specific legislation applicable to them. The minimum age is 18 years old.
    • Haber leído y aceptado las CGU y la Política de Privacidad.
    • To complete the required fields of the subscription form.
    • That your contract has not been terminated for misuse (account deleted) more than twice.

The User guarantees the authenticity and veracity of the information provided and undertakes to keep it up to date.

Subscription Form/Obligatory Information:

The registration process for the Services, and in particular the completion of the subscription form, is mandatory for the registration on the web page and for the conclusion of the contract with TRAMIDOCS.

The following information must be provided obligatory by the User:

A) Full Name
B) Identification Card Type and Number
C) Address
E) Telephone Number
F) Email address

The User can make any changes to his/her data at any time before submitting the application by using the correction options. Any errors in the data entered by the User are not the responsibility of TRAMIDOCS.

The address provided must be the address where the Subscription and/or Service Contract is contracted or, if the Subscription and/or Service Contract is not provided at a specific address, the home address of the Recipient.



TRAMIDOCS does not charge any fees for the actual processing of the cancellation of a Subscription and/or Service Contract to the Supplying Companies. This process corresponds to and is the sole responsibility of the Supplying Companies. TRAMIDOCS is an intermediary between the User, the Recipient and the Supplying Company, with no commercial link to any of the Supplying Companies and its service consists of sending a letter of request to cancel services.

The User can hire the service by a flat rate of 34,50€, taxes included.

The moment the User hires the Service, he/she accepts the current GTU which includes clear information for the User regarding the rights and obligations linked to the Service.

The payment of the order can only be made by PayPal or bank card (Visa, Mastercard, American Express) indicating the card number and its validity date, as well as the control code located on the back of the cardin the section provided for this purpose. The full amount of the order will be deducted from the bank card on the day of the order. TRAMIDOCS reserves the right to suspend the processing of the order in case of refusal of the payment authorisation by the bank. TRAMIDOCS guarantees the confidentiality and security of the customer's bank details transmitted via the website when placing the order [secure entry by SSL encryption (Secure Socket Layer technology)].

TRAMIDOCS reserves the right to change the Service fees at any time. Changes to such fees will not affect the Services contracted prior to the date of the fee change.



If the cancellation request has already been sent to the Supplying Company and the User has received confirmation of the sending of the request from TRAMIDOCS, the User cannot cancel the Service, under the Article 103 (A) of the Royal Legislative Decree 1/2007, from November 16, and other complementary legislation, which provides that the right of withdrawal shall not apply to the provision of services, once the service has been fully performed, and if the contract imposes on the consumer or user an obligation to pay, where performance has begun, with the prior express consent of the consumer or user and with the knowledge on his/her part that, once the entrepreneur has fully performed the contract, he/she will lost his/her right of withdrawal.

In the event that the User wishes to exercise his/her right of withdrawal, he/she must send an email to the following address soporte@tramidocs.com indicating that the subscription must be cancelled, provided that the User has not received notification from TRAMIDOCS that the Cancellation request has been sent to the Provider.

Obligations of TRAMIDOCS in case of withdrawal

TRAMIDOCS will reimburse all payments made by the User as soon as the User has notified TRAMIDOCS of his intention to exercise his/her right of withdrawal, provided that the User has not received notification that the request has been sent to the Supplier.

TRAMIDOCS will use the same means of payment used by the User for the reimbursement. The reimbursement is free of charge for the User.

In accordance with the applicable law, Article 14.1 EU Decree 524/2013, the European Commission provides the link to the platform of the Consumer Protection Agency which is of free access to resolve online disputes between the User and TRAMIDOCS without the resources of the courts, through the intervention of a third party, called Dispute Settlement Body (ODR by its acronym in Spanish). These platforms act as intermediaries between the two, without the resolution being binding on the parties. These bodies are neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.

Below, there is a link to an online dispute website:

Below is the link to the european commission’s search engine to the list of dispute settlement bodies:



Unless there is a manifest error, the burden of proof of which lies with the User, the data stored in TRAMIDOCS’ databases are considered as proof in respect of orders placed.

Data on computer or electronic media that are regularly stored constitute admissible and opposable evidence on the same terms and with the same probative force as any document received and stored in writing.
TRAMIDOCS will deliver the proof of purchase of the electronic service provided at the beginning of the submission.



Any request for information, in particular concerning the purchase, refund, exchange or operation of the services, should be addressed to TRAMIDOCS by email to soporte@tramidocs.com or via web page https://tramidocs.com “Contact” section and you will receive a reply within 48 hours approximately.



In the event that one or more of these provisions should be declared null and avoid or deemed non-binding, the validity of the other provisions of the General Terms and Conditions of Use shall not be affected.



User Obligations

Once the services are hired, the Users are committed to:

    • Make truthful and accurate statements.
    • Comply with the regulations in force and do not infringe public order.
    • Respect intellectual or industrial property rights.
    • Not to commit defamatory or libellous offences, not to make statements that imply racial or any other kind of discrimination, or apologia for war crimes or crimes against humanity.
    • To act in accordance with morals and good customs and in particular not to disseminate pornographic or exhibitionist content.
    • Not to transmit to third parties or other Users the passwords and other confidential codes that allow access to the Services of the User’s account on the web platform.
    • Not to use any software, application, interface or the assistance of third parties to interfere with communication with the other Users of the web platform (the credibility of the web platform is based on the truthfulness of communications).
    • Not to transmit or disseminate the content of communications and messages sent to you through the Services made available to you.
    • Do not damage the Services of the Web platform.

Responsibilities of the User

Users are solely responsible for the use of the data they consult, request or communicate on the web platform.

Users undertake to indemnify TRAMIDOCS against any penalty, fine, compensation, indemnity, damage or prejudice arising from any claim of any type or nature whatsoever that may arise, directly or indirectly, from the breach of legal and/or contractual obligations derived from the GTU attributable to the User.

TRAMIDOCS does not control the external sites and sources (websites, forums, social networks, devices or apps, etc) to which the hypertext links placed online on the web platform lead and cannot be held responsible for their content. In this respect, Users are invited to interrupt their consultation and inform TRAMIDOCS if they discover that a hypertext link directs them to an external site or source whose title or content infringes the law.

The fact that TRAMIDOCS does not declare the breach by the Users of the GTU cannot be interpreted as a waiver by TRAMIDOCS to declare such non-compliance in the future.

In short, the User is solely responsible for the inaccuracy or falsity of the data provided and for any damage that may be caused to user companies or third parties as a result of the use of the services offered.



Obligations of TRAMIDOCS

TRAMIDOCS undertakes to provide USers with an online service in accordance with the law and to perform the intermediation services with the utmost professionalism and diligence, in addition to the other commitments contained in these conditions.

Responsibility of TRAMIDOCS

TRAMIDOCS is not liable for cases of fraud, identity theft or other criminal offences, as well as attacks on the image or privacy of third parties committed by the Providers or Users through the web platform and the Services.

TRAMIDOCS is not responsible for the information provided by the Supplying Companies or, in general, by the Users, nor for its veracity, authenticity or accuracy, whether provided directly or through other means of subscription.

Neither is responsible for the data shared by the User through this or other social networks outside TRAMIDOCS.

In general, it is the User who guarantees that all the information provided is accurate and up to date so that it corresponds truthfully to the User’s current situation. It is the User’s responsibility and obligation to keep his/her data up to date at all times, and the USer shall be solely liable for any inaccuracy or falsity of the data provided on the web platform and for any damage that may be caused thereby to the platform or to third parties in connection with the use of the services offered by TRAMIDOCS.

TRAMIDOCS may retain any content related to possible legal infringements, especially to communicate it to the competent authorities. Likewise, it will keep the data of those Users who unsubscribe, in compliance with current legislation on the protection of personal data or any other applicable regulations.

TRAMIDOCS does not guarantee that the Services will function in the event of interruption of the User’s Internet access or in the event of non-functioning or poor access conditions caused by the jamming of the Internet network, or for any other reason reason of force majeure, not attributable to TRAMIDOCS or its service providers.

TRAMIDOCS shall not be liable for non-compliance caused by force majeure or unforeseen circumstances, whatever their nature.



Web Platform Rights

The logos, graphics, photographs, animations, videos and texts appearing on the Web Platform as well as all those elements necessary for the operation of the Web Platform - architecture, design, code pages, CSS pages algorithms and any other element - may not be reproduced, used or represented, on any support and by any technical means without the express authorisation of TRAMIDOCS, failing which the appropriate legal action will be taken.

The rights of use granted by TRAMIDOCS to the Users are strictly limited to their private and personal use within the framework of the contract concluded and for the entire duration of the contract. Any other use by Users is strictly prohibited without the authorisation of TRAMIDOCS.

Users are strictly prohibited from modifying, copying, reproducing, downloading, disseminating, transmitting, exploiting for commercial purposes and/or distributing in any way the Services, the pages of the Web Platform or the computer codes of the elements that make up the Services and the Web Platform.

The logos, graphics, photographs, animations and trademarks belonging to the Supplying Companies or third parties that appear on the Web Platform are reproduced in accordance with the applicable legislation, using them fairly, in good faith and purely for the purpose of descriptive in nature, without any link whatsoever being implied between TRAMIDOCS and the owner of the intellectual property rights reproduced.



TRAMIDOCS es consciente de la sensibilidad de los datos personales que el Usuario comparte con nosotros para que realicemos el Servicio. Tomamos muy en serio la protección de los datos personales de todos los Usuarios y tomamos todas las medidas necesarias para garantizar la protección y el tratamiento de acuerdo con la legislación vigente.

You can see our Privacy Policy in the following link: Privacy Policy.



Any communication sent will be incorporated into the information systems of TRAMIDOCS.

By accepting these GTU and the Privacy Policies and, in particular, by submitting personal data to TRAMIDOCS, the User expressly consents to TRAMIDOCS carrying out the following activities and/or actions, unless the User indicates otherwise when contracting or subscribing to any TRAMIDOCS product and/or services or as a result of a subsequent revocation of the consent initially granted:

  • In the event that the User has expressly consented to the sending of commercial communications by electronic means through subscription to the NEWSLETTER, the sending of such communications by electronic means informing Users of the activities, services, promotions, advertising, news, offers and other information on TRAMIDOCS services and products equal or similar to those which were initially the subject of contracting or of interest to the User.
  • To keep your personal data within the deadlines stipulated in the applicable provisions.



TRAMIDOCS may terminate the contract by operation of law in the event of the User’s breach of the GTU.

In case of serious infringement, i.e. dissemination of content contrary to public order or morality, TRAMIDOCS may terminate the contract without notice.

In case of termination of the contract, the User may not claim any compensation or reimbursement, without prejudice to any damages that may be claimed by HOWTOCANCEL.

Changes and cancellations

By clicking on “Confirm Payment”, the User is requesting TRAMIDOCS to provide the contracted services, and may cancel the Service as long as he/she has not received notification from TRAMIDOCS that the Cancellation request has been sent to the Supplying Company.

In the event that the User terminates the contract before TRAMIDOCS has notified the User of the delivery of the cancellation request to the Supplier, the User will be reimbursed the amount paid for the service.

If TRAMIDOCS cancel the contract for reasons not attributable to the User, TRAMIDOCS shall refund the full amount paid by the User.

In the event TRAMIDOCS terminates the contract by operation of law for reasons attributable to the User, TRAMIDOCS will not reimburse the User the amount paid for the service.



The current General Terms of Use and the contract shall be governed by the Spanish Law.

In cases of civil contracts, that is to say, in cases where one of the contracting parties acts as a CONSUMER, the specific regulations for the Defence of Consumers and Users shall be applicable.

Consumers and users may resolve any disputes before the competent court according to their place of residence or at the place of the registered office of TRAMIDOCS.

In the event that TRAMIDOCS takes legal action against a consumer, the courts of jurisdiction of the consumer’s domicile shall be competent.

In all cases of commercial contracts, the parties agree to submit to the exclusive jurisdiction of the courts of BARCELONA.



In accordance with the provisions of the Revised Text of the General Law for the Defence of Consumers and Users RD 1/2007, of 16 November,, consumers may exercise their right to withdraw before TRAMIDOCS has initiated the provision of services.

Name and Surnames of the Consumer:
ID Number:

Avda. Josep Tarradellas 38, 08029 Barcelona,
NIF B67444869

By means of this document, I hereby exercise the right of withdrawal established in the Competition and Consumer Act 2010, in respect of all the contracts signed with ELITE MEDIA APPLICATIONS S.L., on X DATE OF THE CONTRACT X. I exercise this right of withdrawal prior to the commencement of the provision of services by ELITE ONLINE ENTERTAINMENT S.L. in accordance with the aforementioned regulation.

Place, date and signature
(Attach a photocopy of both sides of the ID card)
Please, access the form to exercise your right of withdrawal online by following this link: